FAQs on CPC [Central Processing Centre] Related Grievances

Category 1 \| ITR-V QUERIES ITR-V Related Questions
Sl.No	Questions	Solutions
1	How can I get a copy of the ITR-V?	Go to “My Account”-> “My Return/Forms” – Select Acknowledgement No. for the assessment year for which ITR V is required- Download and take a print
2	What is the time frame for submitting the signed hard copy of ITR V to CPC?	Please send the signed hard copy of ITR-V to CPC within 120 days of filing of return.
3	On what grounds ITR-V will be rejected at CPC?	It may be rejected due to poor quality, signature missing or Xerox copy of the ITR-V. In such cases, assessee should resend the signed hard copy of the valid ITR-V to CPC within 120 days of filing of the return
4	On receiving ITR-V Rejection communication from CPC, what needs to be done?	You need to resend the signed hard copy of valid ITR-V to CPC within 120 days of filing of return after correcting the error.
5	I have got “ITR-V not received” communication from CPC, what should I do?	Please send the signed hard copy of ITR V to CPC within 120 days of filing of the e-return
6	On submitting the ITR-V, when will we receive the acknowledgement from CPC	If you have sent the ITR-V through ordinary post to CPC then wait for 10 days for acknowledgement from CPC or If you have sent the ITR-V through Speed post to CPC then wait for 7 days for acknowledgement from CPC
7	Can I submit the ITR-V to CPC after 120 days	Yes, you can submit the ITR-V

Category 2\|PROCESSING QUERIES Processing Related Queries
Sl.No	Questions	Solution
Defective Return related Questions
1	What is a defective return at CPC?	If the return contains certain defects due to which CPC is unable to process the return, then the same is termed as “Defective”. To know further details about the defects - Please Go to Help -> FAQ -> Question related to Defective
2	I have received a notice from CPC declaring my return as defective u/s 139(9), how do I file a Corrected return?	To know the procedure for filing a corrected return, please Go to Help tab-> Registration Services -> e-File in Response to Notice u/s139(9)
3	I want to know the PIN for filing the defective return	The PIN for uploading the corrected return u/s 139(9) has been provided in the notice sent by CPC. If you need a copy of this notice u/s 139(9), please contact- CPC - Customer service (18004252229).
4	Time provided to file the corrected return is over, can I still file a corrected return?	The corrected return can be uploaded and it will be taken up for processing at CPC as per provision of Income Tax Act.
5	Do I need to furnish only corrected information or should I file entire return with corrected details	You have to furnish all the details once again and upload complete corrected return
Transfer to A.O - Related Queries
6	My Return shows transfer to Jurisdictional Assessing Officer for processing. How to know my Jurisdictional A.O details?	Logon to www.incometaxindiaefiling.gov.in -> Go to -> “Services tab”-> “Know your jurisdictional Officer”
7	I have received communication informing “Your return transferred to A.O” from CPC, what should I do?	The essence of this communication is that your return would be processed by your Jurisdictional AO.

Tax mismatch Related Questions
Sl.No	Questions	Solution
8	How to get a copy of Form 26AS to check the tax credits?	Go to “My Account” -> “view my form - form 26AS” - Download
9	If the Tax credits are not appearing in Form 26 AS, what should I do?	Please contact Deductor for TDS/ TCS credit and Bank for tax payments
10	I have entered different tax credit amount in ITR return as compared to Form 26AS, how can I rectify the same	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.
11	I have entered wrong BSR code in ITR return as compared to Form. How can I rectify the same?	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.
12	I have entered wrong challan number in ITR return as compared to Form. How can I rectify the same?	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.
13	I have entered wrong challan date in ITR return as compared to Form. How can I rectify the same?	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.
14	I have not entered the details in the Schedule IT in the ITR return, how can I rectify the same	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.
15	I have entered different AT/SAT amount claimed in Schedule IT and in Schedule Part B TTI. Hence, credit not given. How can I rectify the same?	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.
16	I have entered wrong TAN in schedule TDS, how can I rectify the same.	Please file a revised return if original return filed within due date else file an online rectification after receiving the intimation order and correcting the tax credit data.

245 Notice - Related Queries
Sl.No	Questions	Solution
17	What is 245 Notice and what does it mean?	This notice indicates that the return under processing has resulted in a refund. CPC proposes to adjust this refund against outstanding demand as indicated in the notice.
18	I do not agree to the proposed adjustment of refund against demand as per notice u/s 245 from CPC, what should I do?	Contact your Jurisdictional A.O, for rectifying the demands. Also, the reason for disagreement can be submitted through efiling website under” e-file tab” -> “Response to outstanding demand”
19	I agree to the proposed adjustment of refund against demand as per notice u/s 245 from CPC, where should I submit my consent for adjustment.	The response can be submitted in the efiling website under” e-file tab” -> “Response to outstanding demand”

Category 3 \|REFUND QUERIES Refund related to concern
Sl.No	Questions	Solution
1	How do I know about my refund status?	Please Go to “My Account” -> “ My Return/ Form Status”
2	As per the intimation order, the processing has resulted in a refund but the Net refund payable is Nil/ Reduced	This is due to refund getting adjusted against the outstanding demand, the details of which are available in the order. If you need a copy of the Order u/s 143/ 154, please contact- CPC - Customer service (18004252229).
3	As per the intimation order, the processing has resulted in refund which has already been adjusted or paid towards the outstanding demand, which is not the correct demand as per my records. How to get the adjusted refund?	If the demand pertains to demand raised by the A.O, please contact the Jurisdictional Assessing Officer, After due verification by the A.O, A.O will issue the adjusted refund amount for the Assessment year for which the demand is rectified. If the demand is uploaded by CPC, please file a revised (If the original return filed within the due date else file a rectification) after correcting the data.
4	In the intimation order there is a refund issued by CPC but I have not received the refund?	Refund will be sent by SBI, Mumbai, the status of which can be checked at www.tin-nsdl.in. For further details, please call the SBI call center No.18004259760.
5	I have received a refund failure communication from CPC, what need to be done?	Place a refund reissue request curing the failure reason under “My Account” -> “Refund reissue request”. For queries regarding the procedure to file refund reissue, please refer “Refund reissue manual” under “Help tab”.
6	I am legal heir of the assessee, how to apply for refund reissue?	Please send us the request to CPC and also get the detail verified by your A.O. To know your A.O Go to Services tab -> Know your Jurisdictional A.O

Category 4 |RECTIFICATION QUERIES

Rectification Related Questions

Sl.No

Questions

Solutions

I want to file a rectification, how to apply for rectification?

Go to “ My Account” -> “Rectification Request”

Please let me know the detailed procedure to file a rectification?

Go to “Help tab” -> “Registration and Services” -> “ Rectification Request”

How do I know my rectification status?

Go to “My Account” -> “Rectification Status”

Return transfer to A.O - Related Queries

The return shows transfer to Jurisdictional Assessing Officer for processing. How do I know my Jurisdictional A.O details?

Logon to www.incometaxindiaefiling.gov.in -> Go to -> “Services tab”-> “Know your jurisdictional Officer”

I have received communication informing “Your return transferred to A.O” from CPC, what should I do?

The essence of this communication is that your return would be processed by your Jurisdictional AO. Please contact AO for further details.

Tax mismatch Related Questions

How to get a copy of Form 26AS to check the tax credits?

Go to “My Account” -> “view my form - form 26AS” – Download

If the Tax credits are not appearing in Form 26 AS, what should I do?

Please contact Deductor for TDS/ TCS credit and Bank for tax payments

I have entered different tax credit amount in ITR return as compared to Form 26AS, how can I rectify the same?